Mayze Interiors Returns Policy
At Mayze Interiors, our goal is for you to be absolutely delighted with your new purchase. If, for any reason, you are unsatisfied with a product, please notify us via the contact form on our Contact Us page. Our team will provide all the details necessary to initiate a return. Please note that we can only accept returned items that are in their original packaging and like-new condition. Products with any scratches, stains, damages, or modifications cannot be returned. Additionally, Standard Shipping and White Glove Shipping charges from the original order are non-refundable once these services have been provided by the carrier.
Regular Return
If you are outside of our fulfillment area, you may return your order independently. The return shipment will need to be arranged and all associated costs covered by the customer.
Assisted Return (limited availability)
If you are within our fulfillment area, you can request an assisted return where the carrier will collect the order for return. This service is a curbside collection only. The standard outbound shipping fee will be deducted from the product refund. Additional fees may apply if extra services are required. Please contact our team to confirm if you are within the fulfillment area.
Return Guidelines
- The products must be received at our warehouse within 30 days from the delivery or pick-up date.
- Once the returned product(s) are received in good condition, our team will issue your refund.
- To expedite the return process, please clearly mark your order number on all boxes.
- Refunds will only be issued via the original payment method. If the original method of payment is no longer available, we will issue a store credit equal to the refund amount.
Non-Returnable Items
- Custom orders, products marked as Final Sale, and any part(s) orders cannot be returned or refunded.
- Items marked as "Final Sale" are not covered by our usual warranty and cannot be exchanged or refunded.
Damaged or Defective Items
We stand behind the quality of the products we sell. While rare, damages and defects can occur.
- Inspect items upon delivery. If you need to store your items for an extended period (e.g., during construction or renovation), please inspect the product before moving it into storage. The 3-day claims window will still apply.
- If damage is noted, accept the delivery and sign off with the carrier "damaged upon arrival."
- Photograph the item and packaging. If the affected piece is an upholstered product, photograph the PI label located on the underside.
- If an item or part is structurally damaged and completely unusable, refuse delivery of the damaged item or part only.
- Do not refuse undamaged items or parts; you will be responsible for all redelivery costs, including storage fees.
Filing a Claim
- Log into your account and select Claims. Choose Create a New Claim to complete the web form.
- Claims received more than 3 calendar days after delivery will not be accepted.
- Clear photographs must be attached to your claim within 3 calendar days.
- We will send a replacement via Standard Shipping, offer a blemish discount, or offer local repair reimbursement at our discretion. Structural damage items will be fully replaced with in-stock items where possible; aesthetic blemishes will be subject to a custom order replacement.
- The customer may be responsible for any labor and/or shipping of parts.
- Our furniture is for indoor use only unless explicitly specified. Damage or defects resulting from customer negligence are not covered.
Order Cancellation
Cancellation - Unshipped Orders
- You can cancel your order for a full refund before it is set up for shipment. This does not apply to Custom Orders.
Cancellation - Shipped Orders
- You can cancel your order once it has been set up for shipment. However, outbound and return shipping costs will be deducted from your refund amount. This does not apply to Custom Orders.
Cancellation - Custom Orders
- Once a custom order has entered production and moved to ‘In Production’ status, it cannot be canceled, and the balance paid cannot be refunded.
If a canceled order contains a voucher, the voucher is void and will not be reinstated. If an order is canceled from which a voucher was generated, the refund amount will be adjusted accordingly.
If you have already received your order, please refer to our Return Policy as cancellation is no longer available.
Refunds
Refunds can only be issued via the original purchase method. If the original method of payment is no longer available, we will issue store credit equal to the refund amount. It may take up to 5 business days for credit to appear. Mayze Interiors cannot be held responsible for third-party costs. Returns received past 30 days from the date of receipt and/or not received in original condition cannot be refunded. Shipping charges, custom and special order furniture, non-stock items, and polycarbonate are non-refundable. Standard Shipping, Express Shipping, and White Glove Delivery Service charges are not refundable. We do not accept returns or exchanges on custom and special order furniture.
Final Sale Items
All items marked as Final Sale are non-refundable and cannot be exchanged for other items. These items are sold as-is and are only covered by our limited warranty for 90 calendar days. No exceptions will be made for Final Sale items.
For any questions or further assistance, please contact our customer service team. Thank you for shopping with Mayze Interiors.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like , custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mayze.com.co@gmail.com.
