Last Updated: August 26, 2026

At Mayze Interiors, each piece is created with careful attention to its materials, proportions, finish and craftsmanship. Because most of our furniture is produced specifically for each client, our policies are designed to provide transparency, protect the custom-production process and ensure that genuine delivery damage or manufacturing concerns are handled fairly.

This policy applies to eligible consumer orders placed with Mayze Interiors Incorporated (“Mayze Interiors,” “Mayze,” “we,” “us” or “our”) on or after August 26, 2026 through our website, an invoice or an authorized contract or payment portal. Orders placed before this date remain subject to the policy and agreement provided at the time of purchase, together with all applicable legal rights.

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CUSTOM AND MADE-TO-ORDER ITEMS

Unless an item is expressly identified in writing as in stock and return-eligible, Mayze Interiors furniture is considered custom or made to order.

This includes pieces that are produced, cut, finished, upholstered, sourced or otherwise prepared after an order is confirmed, even when the client selects an existing Mayze design.

Custom and made-to-order pieces are created according to the dimensions, material, finish, configuration and other specifications confirmed in the client’s order documents. Because materials and production capacity are reserved specifically for each order, these pieces cannot generally be restocked or resold.

Custom and made-to-order items are final sale after the applicable cancellation period. This does not affect a client’s rights if an item arrives damaged, contains a verified manufacturing defect or if another remedy is required by applicable law.

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ORDER CANCELLATIONS AND CHANGES

Clients may request cancellation within 24 hours after submitting their initial payment. A cancellation request received within this period will qualify for a full refund unless the client expressly authorized Mayze in writing to begin immediate or expedited production.

After the 24-hour cancellation period, an order cannot ordinarily be cancelled for change of mind, changes in design preference, project delays or other non-defect-related reasons.

Requests to change dimensions, materials, finishes or other specifications after confirmation must be submitted in writing. Changes are subject to feasibility, revised pricing and an adjusted production or delivery timeline. A change is not approved until Mayze confirms it in writing.

If Mayze cannot fulfil an order because a selected material becomes unavailable or production becomes impossible, we will work with the client to approve a suitable alternative. If no reasonable alternative can be agreed upon, Mayze may cancel the affected item and refund the amount paid for that item.

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CLIENT APPROVAL PROCESS

Clients receive written order specifications and may receive material selections, production photographs or final inspection images throughout the process.

Where final approval photographs are provided:

• The client will have 48 hours to approve the item or identify a concern that differs materially from the confirmed order specifications.

• Minor revision requests will be reviewed where they are feasible and remain within the approved scope.

• Requests that change the original scope may require additional payment and production time.

• If no written response is received within 24 hours, Mayze may continue with packing and shipment based on the specifications already approved by the client.

Approval of photographs does not waive a client’s right to report concealed manufacturing defects or damage that occurs during transportation.

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NATURAL MATERIALS AND HANDCRAFTED CHARACTERISTICS

Natural stone, wood, textiles and other handcrafted materials will vary from one piece to another. Variations may include differences in veining, colour, grain, texture, pores, natural fissures, pitting, fill, sheen and pattern placement.

These characteristics are part of the material and are not considered defects when they do not compromise the structure or intended function of the item and are reasonably consistent with the confirmed order.

Stone samples, slab photographs, renderings and website images are provided as visual references. Lighting, photography and screen settings can affect how colours and finishes appear. Because every natural slab and handmade piece is unique, an exact duplication of a sample or previously photographed product cannot be guaranteed.

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DELIVERY INSPECTION AND DAMAGE REPORTING

Clients should inspect the item and its packaging as soon as reasonably possible after delivery. Please retain all original packaging until the item has been inspected and any concern has been resolved.

If visible damage is present at delivery, clients should photograph the condition of the packaging and product before unpacking further. Where possible, visible damage should also be noted on the carrier’s delivery record.

To help us investigate a transportation or product concern promptly, contact care@mayzeinteriors.com within three calendar days of delivery and include:

• The order number and client name
• A written description of the concern
• Clear photographs and video of the complete item
• Close-up photographs of the affected area
• Photographs of the exterior and interior packaging
• A photograph of the shipping label, where applicable

A report made after this period may affect our ability to pursue a time-sensitive carrier claim. However, this reporting request does not eliminate any non-waivable rights available under applicable law.

Please do not discard packaging, arrange an unauthorized repair or alter the item before receiving written instructions from Mayze. Repair expenses incurred without prior written authorization may not be reimbursed.

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RESOLUTION OF DAMAGE OR MANUFACTURING DEFECTS

Mayze will review the information provided and may request additional photographs, video, measurements or an inspection.

The appropriate resolution will depend on the nature and severity of the concern and may include:

• Product-care or cleaning guidance
• A touch-up or minor repair
• An on-site repair by an approved professional
• Reimbursement of a reasonable, pre-approved local repair
• Replacement of an affected component
• Replacement of the item
• A partial refund
• A full refund where repair or replacement is not reasonable or available

Minor, repairable concerns that do not affect the item’s safety, structure or intended function will generally be addressed through an appropriate repair or restoration solution.

Verified structural damage or manufacturing defects that materially prevent the product’s safe or intended use may qualify for replacement or refund after assessment.

Availability of matching natural materials may affect the appearance and timing of a replacement. We will communicate the proposed resolution and expected timeline before proceeding.

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NON-CUSTOM AND IN-STOCK RETURNS

Only products expressly identified by Mayze in writing as non-custom, in stock and return-eligible may be returned for change of mind.

To request a return:

• Contact care@mayzeinteriors.com within 10 calendar days after delivery.

• Obtain written return authorization before shipping or moving the product.

• Ensure that the item is unused, unmodified and in like-new condition.

• Return the item in its original protective packaging unless otherwise authorized.

Clients are responsible for arranging and paying for authorized change-of-mind return transportation, including suitable packaging and insurance. Mayze is not responsible for damage occurring during client-arranged return transportation.

Returned items will be inspected before a refund is approved. Items returned without authorization, items damaged after delivery or items that do not meet the stated return conditions may be refused.

This section does not apply to custom or made-to-order furniture.

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NON-RETURNABLE AND NON-REFUNDABLE CIRCUMSTANCES

Except where required by applicable law, refunds or returns are not available for:

• Custom or made-to-order pieces after the cancellation period
• Change of mind or buyer’s remorse after the applicable cancellation period
• Natural veining, colour, grain or texture variation
• Normal handmade characteristics that do not affect function
• Differences caused by lighting, photography or screen display
• Incorrect measurements, access restrictions or specifications supplied or approved by the client
• Damage caused after delivery by misuse, improper care, unauthorized assembly, modification, relocation or repair
• Minor removable surface dust or debris associated with transportation
• Delivery, assembly, white-glove or other services that have already been completed
• Shipping and handling charges after the applicable service has been performed

Where an item is confirmed to be defective, materially damaged or incorrect, the client will not be charged return costs that Mayze has authorized as part of the approved resolution.

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SHIPPING AND TRANSPORTATION

Mayze products may travel through international freight, customs processing, regional carriers and local delivery partners. Production, customs and transit timelines are estimates unless Mayze expressly guarantees a date in writing.

International and ground transportation can occasionally result in light surface dust, removable debris or minor packaging wear. These conditions alone do not necessarily mean that the product itself is damaged.

Clients should follow the care instructions supplied by Mayze before using cleaning products on natural stone, wood or textiles. Contact our team for guidance if there is any uncertainty.

If an unexpected delay occurs, Mayze will provide updated information when available. Nothing in this policy limits a cancellation or refund right that may arise under applicable consumer-protection law because of delayed delivery or another statutory circumstance.

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DELIVERY AND SERVICE FEES

Standard delivery is provided according to the service stated in the order confirmation or invoice. White-glove delivery, assembly, placement, storage, redelivery and other supplementary services may be provided by third-party professionals and are subject to availability.

Completed delivery and service fees are non-refundable unless the service was not provided as agreed or a refund is otherwise required by law.

Additional costs resulting from an unsuccessful delivery—including restricted access, an unavailable recipient, incorrect delivery information or a product that cannot fit through the intended access route—may be charged to the client where those conditions were not caused by Mayze.

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REFUND PROCESSING

Approved refunds will be returned to the original payment method whenever possible. If that method is unavailable, Mayze and the client will agree on an appropriate alternative.

For approved returns, refund processing begins after the item has been received and inspected. Mayze generally processes approved refunds within 10 business days. Financial institutions and payment providers may require additional time to post the funds.

Where applicable law establishes a different refund method or deadline, the legal requirement will apply.

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YOUR STATUTORY RIGHTS

This policy does not exclude, restrict or replace any right or remedy that cannot legally be waived under the Ontario Consumer Protection Act, 2002 or any other applicable consumer-protection law.

If any part of this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail.

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CONTACT US

For cancellations, authorized returns, delivery concerns or product-support requests, contact:

Mayze Interiors Incorporated
Email: care@mayzeinteriors.com
Website: www.mayzeinteriors.com